SimCrest Add-ons Support

SimCrest Certified for Microsoft Dynamics Add-ons Support

This page explains how our customers can expect to receive support for all our Certified for Microsoft Dynamics (CfMD) add-ons.

The following SimCrest add-ons are CfMD add-ons:

  • SimCrest Credit Card Management
  • SimCrest E-Bank Reconciliation
  • SimCrest Product Configurator
  • SimCrest Cash Basis Accounting

Service Level Agreement

Thank you for choosing SimCrest Add-On Solutions powered for Dynamics NAV!

If you need support for an Add-On solution developed by SimCrest, your first line of support should be your Partner of Record. Please contact them should you be experiencing any issues with your Dynamics NAV or SimCrest Add-On.

Should you wish to contact SimCrest about any issues you are experiencing, please send an email to “support@simcrest.com” and you will receive an email response within 1 business day.

Should you have a more emergent need, please call: 214-644-4000 and press 0 to talk to the Operator to route your call to the proper individual.

Support Lifecycle

We will support our add-ons and provide fixes to issues as long as the Dynamics NAV version used with our add-on is supported by Microsoft. Check out when your Dynamics NAV version will lose extended support here

Frequently Asked Questions


Q: I get a license is invalid error when I use your add-on.

A: You need to contact SimCrest to obtain a license for your product.


Q: How do I install the objects?

A: Please contact your Partner you purchased the solution from


Q: How do I install the License File?

A: You can import the SCL into the SimCrest License Management Page


Q: Do you provide training on your Add-On’s?

A: Yes, we can provide training, please contact us for more information.


Q: Does your Product Configurator support Manufacturing

A: Yes, our Product configurator was designed for integration to the standard NAV MFG functionality for a seamless integration!


Support Contacts

If you need support on any of our CfMD add-ons please contact your Dynamics NAV partner first. If the need is more emergent please call 214-644-4000 or email support@simcrest.com.

Product Roadmap

All SimCrest CfMD add-ons will be available for ane new version of Dynamics NAV within two weeks of its official release.

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