Using Maslow's Hierarchy of Needs in Communications

Do you want to communicate more effectively with clients, co-workers, or just people in general? If you have managed a couple of projects or have worked as an IT consultant with clients you know that communicating with people can sometimes be challenging. Since a project manager is communicating 90% of the time during a project, it is of outmost importance that what is communicated is received and understood by your audience. It is pretty obvious to most that in order to understand the communication, the receiver must have the necessary educational level to comprehend the communication. But are there any other areas of communication affecting how the message is received? Yes, there is a psychological aspect that is essential for successful communication. It is called Maslow’s Hierarchy of Needs and it involves psychological evaluation of your audience.

Carsten Howitz 09-27-2011 Read more

Project Management Planning Process Group

There are five process groups according to PMI. They are Initiating, Planning, Executing, Monitoring and Controlling, and Closing. All groups contain a total of 44 project management processes of which 21 are located in the planning group. That doesn't necessarily make this group the most important or most time consuming, but it makes the group the most comprehensive group that covers all of the nine knowledge management areas. In this article I will cover all the processes that go into the planning group. I will not cover each process in detail but rather show the overall concept of the planning process group and what sequence the processes are executed in.

Carsten Howitz 09-23-2011 Read more

Analysis Report: A Powerful NAV Analytical Tool

I often get questions from NAV users that are looking for a report that will give them specific information regarding customers, vendors, and/or items. They are often surprised to find that NAV has an analysis tool (Analysis Reports) that will allow them to deisgn a report with the exact information they are looking for. The user creates Line Templates to define the lines on the report (Items, Customers, Salesperson/Purchasers, Vendors, or groups of each) and Column Templates to define the columns (quantities, sales amounts, cost, consumption, output and much, much more). Muiltiple Line Templates and Column Templates can be created then mixed and matched to create a variety of custom reports that are completely defined by the user.

Konnie Seago 08-10-2011 Read more

Accounting: Cash Basis or Accrual Basis? Both?

Cash Basis and Accrual Basis differ in the manner in which they deal with the issue of when to recognize revenues and expenses. The Cash Basis focus is, as its name implies, on the flow of cash. That is to say, whenever cash is collected, revenue is recognized as having been earned. A similar basis for the recognition of expense is used, namely whenever cash is disbursed the related expense is recognized as having been incurred.

Tina Noa 07-15-2011 Read more

What is "Gold Plating" and Why Should You Avoid it in Projects?

First, let me ask you to think about which is better: To meet your customer's expectations or to exceed their expectations? If your answer is to exceed their expectations you really need to read on.

Carsten Howitz 04-28-2011 Read more

Work Breakdown Structure in Scope Management

In earlier articles I have gone through the steps to define the project scope using a Scope Statement. The Project Scope Statement contains the definition of the scope in detail and for IT projects this is typically in the form of an Enterprise Design Document (EDD).

Carsten Howitz 12-03-2010 Read more

NAV's Integration with the Microsoft Stack

Most companies use basic platforms such as Windows and Microsoft Office to keep them up and running. Although these fundamental platforms are great for everyday tasks, it is vital that a company implements a business solution in order to be successful. The key to implementing a business solution is that it must integrate seamlessly with the other tools you are using. This is where the Microsoft Stack comes in to play.

John Stevens 08-11-2010 Read more

Understanding Six Sigma and the Five Phase Implementation Phase

Six Sigma is a well known quality management technique to control the defects arising from various processes in an organization, producing an efficiency of 99.9997% ("perfect"). Six Sigma actually stands six standard deviations (or sigma) from the mean. Six Sigma focuses on reducing process variation and improving process control. The basic aim of this approach is to reach for a situation that can be termed as "perfect".

Carsten Howitz 07-21-2010 Read more

Why to Have an Integrated ERP Solution as Your Company Grows

Allow me to introduce "ABC Distribution" a startup company that purchases goods overseas and distributes their products to retailers in the U.S. ABC has already secured a few customers and some good vendor contacts overseas. They are ready to start their business and grow fast! They start by purchasing a cheap entry-level accounting solution to get started. Now they can do all their purchasing and billing in one system. ABC is doing great, for now!

Carsten Howitz 07-17-2010 Read more


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